Refund Policy
生效日期：2026-10-30 · 中文 / English
Effective date: 2026-10-30 · Chinese / English
版本 / Version: 2026-10-30-published-dd78f5d72e75
品牌与联系
mifanai 使用 mifanlab 品牌。客服、隐私、退款、内容举报和申诉均可联系 [email protected]。
Brand and contact
mifanai uses the mifanlab brand. Contact [email protected] for support, privacy, refunds, content reports, and appeals.
首次购买的退款条件
首次购买后 7 天内，且未使用本次购买发放的任何积分，可以申请退款。这一规则适用于首次购买，包括一次性积分包、月付或年付，以付款确认时间起算 7 天（168 小时），以收到申请的时间判断是否在期限内。申请需核对付款记录与积分流水；如有进行中或结果待确认的任务，需先确定其消耗情况。确认符合条件后退还该笔购买的已收金额。
First-purchase refund eligibility
You may request a refund within 7 days of your first purchase if none of the credits granted by that purchase have been used. This applies to the first purchase, whether a one-time credit pack, monthly plan, or annual plan. The window is 168 hours from payment confirmation, measured when your request is received. We check the payment and credit ledger; any pending or uncertain tasks must first have their consumption resolved. Once eligibility is confirmed, the amount collected for that purchase is refunded.
续费、已使用积分及其他问题
后续购买或续费、超过 7 天、或已使用本次购买积分的订单，不适用上述首次购买退款承诺。重复扣款、未经授权的交易、付款后未获得应有权益或其他服务故障，请提供订单信息联系处理；这类问题不会仅因超过 7 天而被排除。任何规则均不限制适用法律要求的退款、撤回权或其他不可排除的消费者权利。
Renewals, used credits, and other issues
The first-purchase offer does not cover subsequent purchases or renewals, requests after 7 days, or purchases whose credits have been used. Contact us with order details about duplicate charges, unauthorized transactions, missing paid benefits, or other service failures; such issues are not excluded solely because 7 days have passed. Nothing here limits refunds, withdrawal rights, or other non-waivable consumer rights required by applicable law.
如何申请
向 [email protected] 发送付款邮箱、订单编号、购买时间及申请原因；如账户邮箱与付款邮箱不同，请同时注明，便于核实归属。不要发送完整银行卡号、安全码、密码或身份证件。我们会核对记录并通过邮件告知结果；需要补充资料时会说明原因。
How to request a refund
Email [email protected] with your checkout email, order ID, purchase time, and reason. If your account email differs, include it so we can verify ownership. Do not send full card numbers, security codes, passwords, or identity documents. We check the records and communicate the decision by email, explaining any request for additional information.
退款方式与积分处理
批准的退款通过 Waffo Pancake 按其支持的原支付渠道处理；实际到账时间取决于支付机构和银行，我们不承诺即时到账。退款完成后，与退款金额对应的积分会撤销；全额退款不继续提供该笔付款对应的后续积分。退款与取消自动续费是两个操作，请同时检查订阅门户，避免仍然续费。付款、退款或积分记录不一致时，可联系人工核对。
Refund method and credit handling
Approved refunds are processed through Waffo Pancake to the original payment method where supported. Arrival time depends on the processor and bank; instant arrival is not promised. Credits corresponding to the refunded amount are revoked, and a fully refunded payment does not fund future grants. A refund and cancellation of automatic renewal are separate actions; check the subscription portal to prevent renewal. Contact us to reconcile discrepancies in payment, refund, or credit records.
取消订阅与年付剩余权益
通过 Waffo 订阅管理门户取消未来续费，取消本身不触发现金退款。未退款的年付订单在已付年度内继续按月发放积分，未用积分仍在每个订阅月到期。不因单纯提前取消而承诺按剩余月份比例退费；符合首次购买条件或依法应退款的情况按前述规则处理。
Cancellation and remaining annual benefits
Cancel future renewal in the Waffo subscription portal. Cancellation itself does not trigger a cash refund. An annual payment that has not been refunded continues to fund monthly grants during the paid year, with unused credits expiring each subscription month. Early cancellation alone does not promise a prorated refund; first-purchase eligibility and mandatory legal refunds remain as described above.
生成失败返还积分与现金退款的区别
任务确认失败且未交付时，系统按任务结算规则释放预留积分；部分完成按未交付部分处理。返还保留原积分有效期，已到期积分不会重新变成可用余额。积分释放不是现金退款，也不自动取消订阅。结果仍在处理中或等待供应商确认时，请保留任务编号联系核查，不要反复付款或提交同一请求。
Failed-generation credits versus cash refunds
Confirmed undelivered failures release reserved credits under the task settlement rules; partial completion is handled for the undelivered portion. Released credits retain their original expiry, so expired credits do not become spendable again. Credit release is not a cash refund and does not cancel a subscription. If an outcome is still processing or awaiting provider confirmation, contact us with the task ID rather than repeatedly paying or resubmitting.